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Frequently Asked Questions

Delivery Time

Most orders arrive within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which an SMS/Email notification will be sent, once your order is shipped.

Delivery Charges

Delivery charge of INR 99 will be levied on orders worth INR 2999 and below. Delivery charges are not refundable in case of such orders.

International Shipping

We only ship within India but accept most international credit cards.

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier service will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre. In case of a prepaid order, a refund will be generated as credits into your website account. These credits can be used for future transactions on bestsellerclothing.in. Please check CREDITS section in FAQs for more details.

Order Tracking

You can check the status of your order via the Tracking link shared with you via SMS, or by clicking on “Track Your Order” listed on the top right corner of the homepage. Upon clicking, you will be asked to provide your Order No. or your Mobile No. You can then view your order history and track your current order/s in real time.

Please Note: The tracking link is activated post 24 hours of the order being shipped.

Split Shipments

Sometimes, we ship orders in multiple parts, so we can get you each part faster, therefore, one of the shipments may arrive in advance of another.

Order Delays or Cancellations

We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at [email protected] with your tracking number, so we can assist you with the same.

Orders Cancelled by Bestseller Clothing

Occasionally we may have to cancel an order if:

  • The product is out of stock or discontinued
  • The item is damaged in transit

In case this is a pre-paid order, we will refund the amount to your payment source account

Damaged on Arrival

If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival and notify our Customer Care team by emailing [email protected]

Pay on Delivery

Pay on Delivery is available as a payment option in most of the pin codes we deliver to. You can choose to pay via cash, or through a UPI, Wallet or Debit Cards.

Online Payments

We support all major domestic and international credit cards, debit cards, wallets and banks for net banking.

Cancelling an order

Only orders that haven't left the fulfilment centre can be cancelled. To cancel an order, view the order details in My Account >Orders> Select Product> Cancel. If the order has already been shipped from our fulfilment centre, then you can refuse to accept the delivery and send it back with the courier partner. A refund will be generated, after the product is received at our fulfilment centre.

Return Process

A request for return can only be raised post 24 hours of receipt of product. All returns requests must be received within 15 days of delivery. To return a product, view the order details in - My Account > Orders> Select Product > Return. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.

Please provide your product details and the reason for your return, so we can keep improving your shopping experience. Once your return request has been generated, we’ll send you a confirmation via SMS and email.

Return Policy

Most items are eligible for returns (and refunds), except for personal use items such as masks, swimwear, innerwear ( boxers, briefs, trunks, vest, pyjamas), sunglasses, fragrances, socks and jewellery. All refundable items should be unused, intact and in their original packaging (labels, tags, boxes)

The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfilment centre.

Returns With Promo Code Or Discount

If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

1.Pay On Delivery Orders

If you had opted for pay on delivery at the time of purchase, you have the option to receive your refund via credits into your website account, or an account refund via a link.

To select your preferred mode of refund, please go to My Account> Orders> Select the product/s > Select ‘Cancel’ or ‘Return’. You will be directed to a page where you can select the preferred way for initiating a refund.

  • Bestseller Credits- refund will be generated as credits into your website account. It takes 2-3 working days for the credits to reflect in your website account after receipt of returned merchandise in our fulfilment centre. For more details, please check the CREDITS section.
  • Account Refund- To receive an account refund, a link will be sent to your registered email address and mobile number, along with an OTP verification code post receipt of returned items at our fulfilment centre. Click on the link to add your bank account details to initiate a refund.

Please Note: Refunds are not processed on bank holidays, Sundays and non-working alternate Saturdays.

2.Pre-Paid Orders

For pre-paid orders, you can choose to receive the refund back to the payment source account, where the payment was made from, or you can receive the refund as credits in your website account, which can be used for future transactions.

To select your preferred mode of refund, please go to My Account> Orders> Select the product/s > Select ‘Cancel’ or ‘Return’. You will be directed to a page where you can select the preferred way for initiating a refund.

  • Bestseller Credits – Kindly check CREDITS section for more details.
  • Back to Source – You will receive the refund in card / account used at the time of purchase. The refund will be initiated after receipt of returned merchandise at our fulfilment centre. It may take up to 5 days for the amount to reflect in the source account.

At bestsellerclothing.in, it has always been an endeavour to cater effectively to our discerning customer, by offering a seamless and enjoyable shopping experience. However, there are instances where we have seen a misuse of the many services that we offer, especially on ‘free returns’ or failing to accept a ‘pay on delivery’ shipment. To circumvent this issue and to be able to upkeep our level of efficiency and customer satisfaction, going forward, the brand will reserve the right to levy a shipping charge or disable the option of pay on delivery and/ or not accept orders altogether from certain pincodes/ registered email ids.

We do hope that as a brand patron, you will support us in this and help us to deliver on our brand promise.

1. The Bestseller Clothing credits entitle you to shop from www.bestsellerclothing.in only

2. The credits are valid for a period of one year from the date of receipt as refund, into your website account

3. The value of 1 Credit is equal to Re 1/-

4. The credits can be redeemed over multiple transactions on www.bestsellerclothing.in

5. Any amount in excess of the credits ,must be paid via alternative payment methods like net banking or debit/credit cards

6. In case of any dispute regarding Bestseller Clothing credits, the decision of Bestseller Ventures Private Limited shall be binding

7. In the event of a return of a product/s paid via credits, the said amount will be refunded as credits in your www.bestsellerclothing.in account

8. The credit points cannot be in excess of INR 10,000 at any point in time

9. Bestseller Clothing Credits cannot be redeemed during certain special promotions/offers on www.bestsellerclothing.in, including a Flat 60% Off Offer, Super Weekend and Super Saturday

We would love to hear from you!

Connect with us at [email protected] for any query, feedback or suggestions. Our Customer Centre number is +91-02266489048, and our lines are open from 10 AM to 7 PM; Monday to Saturday, except for National and Public Holidays. In such an event, please drop us an email, and we will get back to you at the earliest possible.

Terms and Conditions

This website bestsellerclothing.in is independently owned by Bestseller A/S (a Company incorporated in Denmark) & its associated Companies. Bestseller Ventures Private Limited (hereinafter referred to as “Ventures”) is authorised to use and operate the said website in India (hereinafter referred to as “bestsellerclothing.in”).

By placing an order on this site, you are entering into a purchase/sale transaction with Ventures, an authorized online retailer for selling Brand BESTSELLER Products in India. All names, brands, trademarks and logos on the website are the property of BESTSELLER A/S or its associated companies. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from BESTSELLER A/S or its associated companies and bestsellerclothing.in.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of BESTSELLER A/S or its associated companies and bestsellerclothing.in. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from bestsellerclothing.in or their associated companies, as the case may be.

bestsellerclothing.in makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. bestsellerclothing.in is entitled to change the content of the website at any time without preceding notice. If the website links to a third-party website, bestsellerclothing.in makes no warranties for the content of the third-party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website.

Terms and Conditions for Sale

This website www.bestsellerclothing.in is independently owned by Bestseller A/S (a Company incorporated in Denmark) & its associated Companies. Bestseller Ventures Private Limited (hereinafter referred to as” Ventures”) is authorised to use and operate the said website in India (hereinafter referred to as, “bestsellerclothing.in”). bestsellerclothing.in has appointed Ventures, a company incorporated under the provisions of the Companies Act 2013 for selling Brand BESTSELLER products as authorized online retailer. By placing an order on this site, you are entering into a purchase/sale transaction with Ventures, an authorized online retailer for selling Brand BESTSELLER Products in India. All names, brands, trademarks and logos on the website are the property of Bestseller A/S and/ or its associated companies, and bestsellerclothing.in. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from Bestseller A/S or it’s associated companies and bestsellerclothing.in.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of Bestseller A/S or their associated companies, and bestsellerclothing.in. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Bestseller A/S or their associated companies, and bestsellerclothing.in, as the case may be.

bestsellerclothing.in makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. bestsellerclothing.in is entitled to change the content of the website at any time without preceding notice. If the website links to a third-party website, bestsellerclothing.in makes no warranties for the content of the third-party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website.

The below terms and conditions shall apply to all deliveries from www.bestsellerclothing.in to customers purchasing goods from this website.

1.Conclusion of contract

A final and binding contract has been concluded between you and bestsellerclothing.in when your order has been confirmed by bestsellerclothing.in. bestsellerclothing.in will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.

You are only allowed to purchase products in the bestsellerclothing.in online shop if you are a private consumer, i.e. not a business customer.

2. Prices, taxes and delivery

All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the here in respect of the relevant product on the date of placing of the order.

bestsellerclothing.in reserves the right to amend any prices incorrectly stated on this website. Furthermore, bestsellerclothing.in reserves the right to amend any prices, taxes and/or other costs stated on this website at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.

PLEASE NOTE- Our Customer Care team will not be available on National and Public Holidays. In such events, do drop us an email and we will get back to you at the earliest possible.

3. Delivery

bestsellerclothing.in will usually accept and ship the order within 2-3 working days. The usual time of delivery from the time of dispatching the order is 5-7 working days. The delivery is subject to any unforeseen reasons beyond the company’s control and the Company shall reserve right to cancel the order in such circumstances.

bestsellerclothing.in reserves the right to prevent persons from shopping via this website. bestsellerclothing.in is not obliged to deliver goods which are out of stock.

Delivery charge of INR 99 will be levied on orders worth INR 699 and below. Delivery charges are not refundable in case of such orders.

4. Right of withdrawal

You have a right to withdraw from the contract entered into without giving any reasons.

Cooling-off period
The cooling-off period is 5 days. This period is calculated as from the date on which you received the goods.

If the last date where goods can be returned is a public and/or national holiday the deadline will expire on the following working day. The deadline will be observed if you send a message that you want to exercise the right of withdrawal before the deadline expires.

How do you withdraw from the contract?
If you want to withdraw from the contract, please send an unambiguous statement to us at [email protected] that you want to withdraw from this contract. In your statement please indicate your name, physical address, phone number, email address, order number and which products you wish to return. In case your goods have been returned to us without a statement that you exercise your right of withdrawal, we will regard the return of the products as a withdrawal from the contract.

Repayment
If you exercise your right to withdraw from the contract, we will refund all payments received from you, without unnecessary delay and in any event no later than 30 days after the date when we received your request to withdraw from this contract. Refunds will be credited to your original method of payment unless you have explicitly accepted otherwise. However under special circumstances the brand reserves the right to offer refund only as credits. In any event you will not be charged with any fees as a result of the repayment.

We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.

Return of goods
You must return the goods to us without undue delay and no later than 15 days after the date when you have informed us that you want to withdraw from the contract. Withdrawal from the contract will be deemed in due time if, before expiry of the 15-day period, you have handed over the goods. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods.

Used/impaired goods
You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.

Specially made goods
The right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch.

5. Liability

bestsellerclothing.in is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, bestsellerclothing.in is relieved from performance of its obligations.

bestsellerclothing.in's liability for any and all claims is limited to an amount equal to the price of the good purchased by you.

Entire agreement
These Terms of Use constitute the entire agreement between you and bestsellerclothing.in regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Use.

Governing law and dispute resolution
These Terms of Use shall be governed by laws of India without reference to conflict of laws principle. The Courts in Mumbai would have the exclusive jurisdiction in any proceedings that arise out of these Terms of Use.

Modification of terms of use
You acknowledge and agree that bestsellerclothing.in may, in its sole discretion, modify, add or remove any portion of these Terms of Use at any time and in any manner by posting revised Terms of Use on the Site. You may not amend or modify these Terms of Use under any circumstances. The current version of these Terms of Use is available at http://www.bestsellerclothing.in/terms-bestseller. It is your responsibility to check periodically for any changes we make to the Terms of Use. Your continued use of this Site after any changes to the Terms of Use means you accept the changes.

Effect of termination/survival of selected provisions
Notwithstanding the expiration or earlier termination of your bestsellerclothing.in membership, or any general legal principles to the contrary, any provision of these Terms of Use that impose or contemplate continuing obligations or rights of a party will survive expiration or termination of these Terms of Use.

Grievance officer
If you have any questions or comments about these Terms of Use, please contact us by email at [email protected]. If you notice any discrepancies in the information provided to us or have any grievance against us, you may contact our Grievance Officer. The details of the Grievance Officer are as follows: [email protected] , phone no. +91-22-66489048.

GIFT CARD

  • This card entitles you to shop from any of the exclusive multi brand stores of Bestseller Retail India Pvt. Ltd. in India
  • This card is the property of Bestseller Retail India Pvt. Ltd. (Issuer) to whom it must be returned upon request if lost or found
  • This card is valid for a period of one year from the date of purchase/ issue. Any amount not utilised by the user/ purchaser of the card upon the expiry on the Card, will be forfeited by the Issuer
  • Use of this card constitutes acceptance of the applicable terms and conditions including any updation/amendment/ modification inforce/prescribed from time to time
  • To know the balance and validity on this card, send BAL [Card Number] to 9212356161
  • Any amount in excess of the value of the card must be paid via alternate payment modes available at stores.
  • Mailing address : Bestseller Retail India Pvt. Ltd. The Lalit Residency, Part B of 1st Floor, The Lalit Mumbai, Sahar Airport Road, Sahar, Andheri (E), Mumbai- 400 059
  • In case of any dispute regarding this gift card, the decision of Bestseller Retail India Pvt. Ltd. shall be final and binding and all the disputes arising in respect of this card shall be subject to the jurisdiction of Mumbai courts only
  • In case of return of a product paid via gift card, the said amount would be available as credit note available to be redeemed at exclusive multi brand stores of Bestseller Retail India Pvt. Ltd. in India
  • This gift card is non-returnable and non-refundable neither it is encashable in part or whole
  • No duplicate card will be issued, if card is misplaced or lost or expired
  • Mutilated or defaced card will not be honoured
  • This card is a bearer instrument and in case it is lost it cannot be replaced