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FAQ

Delivery Time

Most orders arrive within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for a SMS/Email notification that you will receive from us, once your order is shipped.

Shipping

We offer FREE Shipping on orders.

International Shipping

We only ship within India but accept most International credit cards.

Unable to Deliver

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre and your account will be refunded for the order amount. The refund is applicable only for PRE-PAID Orders.

Returns, Refunds & Cancellations

Cancelling an order

Only orders that haven't left the fulfilment centre can be cancelled. To cancel an order, view the order details in “My Account” section and click on “Cancel”. If the order has already been shipped from our fulfilment centre, then you can refuse to accept the delivery and send it back with the courier partner. We will refund your order after it is received at our fulfilment centre. You can also send an email or call our customer care team to cancel the order. Contact us HERE

Return Process

All returns requests must be received within 5 days of the order being received by you. To return a product, view the order details in “My Account” section and click on “Return”. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.

Please provide your product details and the reason for your return, so we can keep improving your shopping experience. Once your return request has been generated, we’ll send you a confirmation via SMS and email.

Orders placed during the lockdown

While we have resumed deliveries, most will still be delayed owing to govt restrictions in certain areas/ pin codes.

Currently our delivery partners have not resumed the return pick up service , thus for now we are not accepting any return requests.

Return Policy

Most items are eligible for returns (and refunds), except for personal use items such as swimwear, innerwear, and accessories. The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.

The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfilment centre.

Please Note: Only a single request to return is applicable for each order id. In case, you have received multiple products as part of a single order, the return request will be accepted only once, be it for one or more products.

Returns with Promo Code

If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Refunds

If you had opted for cash on delivery at the time of purchase, please provide your bank details in “My Accounts” section while placing the return request. 

Orders & Tracking

Order Tracking

You can check the status of your order by visiting the “Orders” section of your account. Visit the ‘Track Your Order’ section, where you will see a link to track your order via our courier partner’s website. You can then track your order in real time.

Split Shipments

Sometimes, we ship orders in multiple parts so we can get you each part of your order faster, therefore, one of the shipments may arrive in advance of another.

Order Delays or Cancellations

We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at ‎[email protected] with your order/tracking number, so we can assist you with the same.

Orders Cancelled by Bestseller

Occasionally we may have to cancel an order if:

  • The product is out of stock or discontinued
  • The item is damaged in transit
  • The product does not comply with our quality standards

In such cases, you will be intimated via SMS/Email and subsequently we will refund the amount to your account- incase of a pre-paid order

Damaged on Arrival

If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival and notify our Customer Care team by emailing ‎[email protected]

Payments

Cash on Delivery

Cash on Delivery is available as a payment option in most of the pin codes we deliver to.

Online Payments

We support all major domestic and international credit cards, debit cards, wallets and banks for net banking.

Contact us

We would love to hear from you!

Connect with us at ‎[email protected] for any query, feedback or suggestions. Our Customer Centre number is +91-22-6648 9048 and our lines are open from 10 AM to 7 PM; Monday to Sunday.

PLEASE NOTE- Our Customer Care team will not be available on National and Public Holidays. In such events, do drop us an email and we will get back to you at the earliest possible.

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USEFUL LINKS

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Corporate Info

About Bestseller Privacy policy T&C

Terms and Conditions

This website bestsellerclothing.in is independently owned by Bestseller A/S (a Company incorporated in Denmark) & its associated Companies. Bestseller Ventures Private Limited (hereinafter referred to as “Ventures”) is authorised to use and operate the said website in India (hereinafter referred to as “bestsellerclothing.in”).

By placing an order on this site, you are entering into a purchase/sale transaction with Ventures, an authorized online retailer for selling Brand BESTSELLER Products in India. All names, brands, trademarks and logos on the website are the property of BESTSELLER A/S or its associated companies. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from BESTSELLER A/S or its associated companies and bestsellerclothing.in.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of BESTSELLER A/S or its associated companies and bestsellerclothing.in. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from bestsellerclothing.in or their associated companies, as the case may be.

bestsellerclothing.in makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. bestsellerclothing.in is entitled to change the content of the website at any time without preceding notice. If the website links to a third-party website, bestsellerclothing.in makes no warranties for the content of the third-party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website.

Terms and Conditions for Sale

This website www.bestsellerclothing.in is independently owned by Bestseller A/S (a Company incorporated in Denmark) & its associated Companies. Bestseller Ventures Private Limited (hereinafter referred to as” Ventures”) is authorised to use and operate the said website in India (hereinafter referred to as, “bestsellerclothing.in”). bestsellerclothing.in has appointed Ventures, a company incorporated under the provisions of the Companies Act 2013 for selling Brand BESTSELLER products as authorized online retailer. By placing an order on this site, you are entering into a purchase/sale transaction with Ventures, an authorized online retailer for selling Brand BESTSELLER Products in India. All names, brands, trademarks and logos on the website are the property of Bestseller A/S and/ or its associated companies, and bestsellerclothing.in. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from Bestseller A/S or it’s associated companies and bestsellerclothing.in.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of Bestseller A/S or their associated companies, and bestsellerclothing.in. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Bestseller A/S or their associated companies, and bestsellerclothing.in, as the case may be.

bestsellerclothing.in makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. bestsellerclothing.in is entitled to change the content of the website at any time without preceding notice. If the website links to a third-party website, bestsellerclothing.in makes no warranties for the content of the third-party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website.

The below terms and conditions shall apply to all deliveries from www.bestsellerclothing.in to customers purchasing goods from this website.

1.Conclusion of contract

A final and binding contract has been concluded between you and bestsellerclothing.in when your order has been confirmed by bestsellerclothing.in. bestsellerclothing.in will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.

You are only allowed to purchase products in the bestsellerclothing.in online shop if you are a private consumer, i.e. not a business customer.

2. Prices, taxes and delivery

All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the here in respect of the relevant product on the date of placing of the order.

bestsellerclothing.in reserves the right to amend any prices incorrectly stated on this website. Furthermore, bestsellerclothing.in reserves the right to amend any prices, taxes and/or other costs stated on this website at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.

PLEASE NOTE- Our Customer Care team will not be available on National and Public Holidays. In such events, do drop us an email and we will get back to you at the earliest possible.

3. Delivery

bestsellerclothing.in will usually accept and ship the order within 2-3 working days. The usual time of delivery from the time of dispatching the order is 5-7 working days. The delivery is subject to any unforeseen reasons beyond the company’s control and the Company shall reserve right to cancel the order in such circumstances.

bestsellerclothing.in reserves the right to prevent persons from shopping via this website. bestsellerclothing.in is not obliged to deliver goods which are out of stock.

Delivery charge of INR 99 will be levied on orders worth INR 699 and below. Delivery charges are not refundable in case of such orders.

4. Right of withdrawal

You have a right to withdraw from the contract entered into without giving any reasons.

Cooling-off period
The cooling-off period is 5 days. This period is calculated as from the date on which you received the goods.

If the last date where goods can be returned is a public and/or national holiday the deadline will expire on the following working day. The deadline will be observed if you send a message that you want to exercise the right of withdrawal before the deadline expires.

How do you withdraw from the contract?
If you want to withdraw from the contract, please send an unambiguous statement to us at [email protected] that you want to withdraw from this contract. In your statement please indicate your name, physical address, phone number, email address, order number and which products you wish to return. In case your goods have been returned to us without a statement that you exercise your right of withdrawal, we will regard the return of the products as a withdrawal from the contract.

Repayment
If you exercise your right to withdraw from the contract, we will refund all payments received from you, without unnecessary delay and in any event no later than 30 days after the date when we received your request to withdraw from this contract. Refunds will be credited to your original method of payment unless you have explicitly accepted otherwise. However under special circumstances the brand reserves the right to offer refund only as credits. In any event you will not be charged with any fees as a result of the repayment.

We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.

Return of goods
You must return the goods to us without undue delay and no later than 15 days after the date when you have informed us that you want to withdraw from the contract. Withdrawal from the contract will be deemed in due time if, before expiry of the 15-day period, you have handed over the goods. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods.

Used/impaired goods
You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.

Specially made goods
The right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch.

5. Liability

bestsellerclothing.in is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, bestsellerclothing.in is relieved from performance of its obligations.

bestsellerclothing.in's liability for any and all claims is limited to an amount equal to the price of the good purchased by you.

Entire agreement
These Terms of Use constitute the entire agreement between you and bestsellerclothing.in regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Use.

Governing law and dispute resolution
These Terms of Use shall be governed by laws of India without reference to conflict of laws principle. The Courts in Mumbai would have the exclusive jurisdiction in any proceedings that arise out of these Terms of Use.

Modification of terms of use
You acknowledge and agree that bestsellerclothing.in may, in its sole discretion, modify, add or remove any portion of these Terms of Use at any time and in any manner by posting revised Terms of Use on the Site. You may not amend or modify these Terms of Use under any circumstances. The current version of these Terms of Use is available at http://www.bestsellerclothing.in/terms-bestseller. It is your responsibility to check periodically for any changes we make to the Terms of Use. Your continued use of this Site after any changes to the Terms of Use means you accept the changes.

Effect of termination/survival of selected provisions
Notwithstanding the expiration or earlier termination of your bestsellerclothing.in membership, or any general legal principles to the contrary, any provision of these Terms of Use that impose or contemplate continuing obligations or rights of a party will survive expiration or termination of these Terms of Use.

Grievance officer
If you have any questions or comments about these Terms of Use, please contact us by email at [email protected]. If you notice any discrepancies in the information provided to us or have any grievance against us, you may contact our Grievance Officer. The details of the Grievance Officer are as follows: [email protected] , phone no. +91-22-66489048.

GIFT CARD

  • This card entitles you to shop from any of the exclusive multi brand stores of Bestseller Retail India Pvt. Ltd. in India
  • This card is the property of Bestseller Retail India Pvt. Ltd. (Issuer) to whom it must be returned upon request if lost or found
  • This card is valid for a period of one year from the date of purchase/ issue. Any amount not utilised by the user/ purchaser of the card upon the expiry on the Card, will be forfeited by the Issuer
  • Use of this card constitutes acceptance of the applicable terms and conditions including any updation/amendment/ modification inforce/prescribed from time to time
  • To know the balance and validity on this card, send BAL [Card Number] to 9212356161
  • Any amount in excess of the value of the card must be paid via alternate payment modes available at stores.
  • Mailing address : Bestseller Retail India Pvt. Ltd. The Lalit Residency, Part B of 1st Floor, The Lalit Mumbai, Sahar Airport Road, Sahar, Andheri (E), Mumbai- 400 059
  • In case of any dispute regarding this gift card, the decision of Bestseller Retail India Pvt. Ltd. shall be final and binding and all the disputes arising in respect of this card shall be subject to the jurisdiction of Mumbai courts only
  • In case of return of a product paid via gift card, the said amount would be available as credit note available to be redeemed at exclusive multi brand stores of Bestseller Retail India Pvt. Ltd. in India
  • This gift card is non-returnable and non-refundable neither it is encashable in part or whole
  • No duplicate card will be issued, if card is misplaced or lost or expired
  • Mutilated or defaced card will not be honoured
  • This card is a bearer instrument and in case it is lost it cannot be replaced

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